![]() ![]() They also continue to provide training and refresher training for our front-line staff around accessibility as well as customer requirements, terminology and acceptable language. “Nimbus Disability provides us with a great deal of advice and guidance as well as practical support. “Our partnership ensures the right tickets are sold to the right people and that we are able to provide all of our customers with the online service they want. “Working with Nimbus through The Access Card means that our team do not need to have awkward conversations with customers about their accessibility requirements. Head of Contact Services Mark Porter explained: Part of that commitment to innovation saw The Ticket Factory become an early adopter of The Access Card with NOS embedded in their own booking system to ensure a seamless transaction for customers with accessibility requirements. Operating in a rapidly changing world, where customers demand the best, The Ticket Factory are passionate about driving new ideas and being at the cutting edge of innovation. ![]() The Ticket Factory sells tickets via its website and UK-based contact centre, which handles more than 500k calls annually. With over 30 years of experience in the live events industry, and as one of the UK’s leading national ticketing companies, The Ticket Factory sells over 2.5 million tickets per year for a variety of events ranging from comedy, concerts and sporting events, to exhibitions, theatre performances and visitor attractions.Īs the official box office for the NEC, Utilita Arena Birmingham and Resorts World Arena, The Ticket Factory also partners with major brands including Barclaycard Entertainment, Sky tickets, Virgin Trains, NUS Extra and Visit Birmingham. ‘a literal godsend from all angles – the team’s, customers and the business in general’. If you are unable to find the answer to your query, please complete and submit the form on The Ticket Factory Contact Us page.The Ticket Factory have led the way by firmly embedding The Access Card – powered by Nimbus Operation System – into its fast-growing operations and describes the process as įor all other enquiries, please check out our FAQs in the first instance. Looking to put on an event? Further information can be found here or contact our sales team on. We have a variety of food and drink outlets inside the Arena, find out more on our Pre Show pages. For more details of how to get here check out our Getting Here pages.įancy the VIP expereince? Find out more about our official Hospitality provider Amplify here or call one of our friendly Amplify team on 08. Utilita Arena Birmingham is situated in Birmingham City Centre. Choose your event from our what's on page.įurther information about our accessibility policy and dedicated ticket line can be found on our Accessibility pages. These times are subject to change but you can find the latest times on your specific event page. Often we don't receive the actual performance times until closer to the event. Venue Box Office Location/Opening Enquiriesĭoors opening times are detailed on your ticket. If you purchased tickets from elsewhere, then please contact your point of purchase. If you have purchased your tickets from The Ticket Factory, please check out the Need Help pages on The Ticket Factory website.
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